FAQ

We aim to process and ship orders within 24-48 hours after placement. Once your order is shipped, you will receive an email with tracking details to follow the progress of your order.

All information about shipping times and rates per country can be found on our shipping page.

If you have returned your items to us, you will receive your refund within 10 business days after the items have reached our warehouse. You can track the progress of your return via the carrier’s track & trace, which will indicate when the package reaches our warehouse. The 10-business-day processing period starts from that moment. Once the refund has been issued, you will receive a notification. Keep in mind that it may take up to 3 days for the refund to appear in your bank account. If you have not received your refund within this period, please email us at hi@evirose.com.

We offer a 14-day return period, during which customers can return their package without giving any reason. This 14-day period starts from the moment the package is received. All returned items must be unworn and in perfect condition with all labels attached. Shipping costs are non-refundable.

Send an email to hi@evirose.com within 14 days of receiving your order, indicating that you want to exchange one or more products. Our team will provide you with return instructions immediately.

We offer several payment methods to make your shopping experience easy and secure. These are the payment methods we currently accept:

• Credit or Debit Cards: Visa, Mastercard, American Express
• Local Payment Methods: iDEAL, BanContact, Sofort
• PayPal
• Klarna: Buy Now, Pay Later
• Mobile Payment Services: Apple Pay, Shop Pay, Google Pay
• Gift cards or store credit

Please note that the availability of payment methods may vary depending on your location and the specific products you purchase. If you have any questions about payment methods or need help with your payment, feel free to contact our customer service.

We recommend consulting the size chart on the product page to find the perfect size for you.

You can leave your email address on the relevant product page. To do so, click the 'Size not available?' button when choosing the size. You will automatically receive a notification as soon as the item is back in stock.

Proper care ensures that your clothes remain in good condition longer. Here’s a guide for washing your tops and bottoms:

• Step 1: Check the washing label for specific instructions.
• Step 2: Sort by color and fabric to prevent color fading.
• Step 3: Pre-treat stains with a stain remover or a delicate detergent.
• Step 4: Choose the right wash cycle on your washing machine.
• Step 5: Use a mild detergent.
• Step 6: Wash in cold water.
• Step 7: Turn garments inside out.
• Step 8: Use a gentle cycle.
• Step 9: Air dry or tumble dry on low heat.
• Step 10: Iron or steam if necessary.

By following these steps, you can ensure that your tops and bottoms are washed effectively while maintaining their quality and longevity.

To purchase a gift card, simply visit our website and navigate to the gift card section. From there, you can choose the desired amount for the gift card and add it to your cart. During checkout, you can provide the recipient’s email address and a personal message if you want to send the gift card directly to them. Once the purchase is completed, the gift card will be delivered electronically to the recipient’s inbox along with instructions on how to redeem it.

We stand behind the quality of our products and strive to resolve any concerns or issues promptly. Our warranties typically cover manufacturing defects and issues for a specific period from the purchase date. Please note that warranty terms may vary by product.

We aim to process and ship orders within 24-48 hours after placement. Once your order is shipped, you will receive an email with tracking details to follow the progress of your order.

We deliver exclusively in Europe. Orders are shipped with reliable carriers such as DHL, DPD, UPS, and local couriers. Visit our shipping page for rates and delivery times per country.

All information about shipping times and rates per country can be found on our shipping page.

All information about shipping times and rates per country can be found on our shipping page.

We understand that circumstances may change, but our commitment to fast processing means that we begin preparing your order for shipment as soon as we receive it. Therefore, we kindly ask customers to review their order before completing the payment. If the items are not to your liking, you can always return them within 14 days.

During checkout, you will have the option to enter your gift card or voucher code in the designated field. Once you have entered your code, click or tap the 'Apply' button to redeem your gift card or voucher. The total amount will be adjusted accordingly. After successfully applying your gift card, proceed with checkout as usual. Verify your order details, provide any additional information, and complete your purchase.

If your tracking information indicates that your order has been delivered but you have not received it, here are a few steps you can take:

• Check your delivery location: Confirm the address you entered when placing the order. Sometimes packages are delivered to a neighbor, reception, or another location on your property.
• Look for delivery notices: Check if the carrier left any delivery notices. Carriers sometimes leave packages in a secure location or with a receptionist if you are unavailable to receive the delivery.
• Contact the carrier: Get in touch with the carrier mentioned in your tracking details. Provide them with your tracking number and explain the situation. They may be able to give you more information or investigate further.
• Contact customer service: If you still cannot locate your package after following the steps above, contact our customer service team. Provide them with your order and tracking details, and we will work with you to resolve the issue and ensure you receive your order as soon as possible.
• File a claim: In some cases, if a package is marked as delivered but not received, you may need to file a claim with the carrier. Our customer service team can assist you with this process and provide the necessary documentation.

Rest assured, we are here to resolve any delivery issues and ensure you receive your order. Do not hesitate to contact us for assistance.

VAT is included in the listed prices for all purchases through our website. You will not encounter any additional VAT costs at checkout. We strive for transparent pricing to make your shopping experience as straightforward as possible. If you have any questions or would like more information, please contact our customer service team.

Immediately after placing your order, you will receive an order confirmation email. This email contains your order number, order summary, and shipping address. Sometimes order confirmation emails may end up in your spam or junk folder. Check these folders in your email account to see if the confirmation email is there. If you have checked your spam folder, waited for a while, and confirmed your email address, but still have not received an order confirmation, please contact our customer service team. Provide them with your order details, including your full name and order number, and they will assist you in checking the status of your order and resend the confirmation email if necessary.

We offer a 14-day return period, during which customers can return their package without giving any reason. This 14-day period starts from the moment the package is received. Please note that the return must be sent back to us within these 14 days. All items must be returned in unworn and unwashed condition, suitable for resale, with labels still attached. Shipping costs are non-refundable.

Send an email to hi@evirose.com within 14 days of receiving your order, indicating that you want to exchange one or more products. Our team will provide you with return instructions immediately.

Return costs may vary depending on your location and the reason for return. We recommend using a tracked shipping method from a reliable carrier to ensure your return reaches us safely. Please note that return costs are not refunded. Check our return policy or contact our customer service team for more information about returns and the associated costs.

We do our best to process returns as quickly as possible. After receiving your return in our warehouse, we process it within 10 business days. You can track when the package arrives via the tracking information for your return. The 10-business-day processing period starts from that moment. Once the refund has been issued, you will receive a notification. Keep in mind that it may take up to 3 days for the refund to appear in your bank account.

Yes, you can exchange items! We will ship the first exchange free of charge from our warehouse. For all subsequent exchanges, you will need to cover the shipping costs. Simply follow these steps:

• Email hi@evirose.com within 14 days of receiving your order to start the exchange process.
• Provide details of the item(s) you wish to exchange and the reason for the exchange.
• Our team will provide you with instructions on how to proceed with the exchange.
• Follow the instructions to complete the exchange process.
• Once we have received your returned item(s), we will process the exchange and send your replacement item(s) as soon as possible.

International: Please note that we are not responsible for covering customs fees (import duties or taxes) for exchange shipments. You are responsible for all costs and charges for returning your order. We recommend returning your order via a tracked shipping method or obtaining proof of postage, as we cannot exchange lost returns. If you have any questions or need more help, feel free to contact our customer service team. We are here to help!

After your return has been received by our warehouse, we process your return within 10 days. In most cases, your exchange request will be fulfilled within a few days. You will always receive a confirmation email with a tracking code once your new order has been processed.

Contact our customer service team to inquire about the possibilities. We will let you know when the product is expected to be back in stock and whether there are alternative options.

You can find your order number in the confirmation email you received after placing your order. If you did not receive this email, our customer service team will be happy to assist you.

If you receive a damaged or defective product, we are here to help! Follow these steps to resolve the issue:

• Take a photo of the damaged or defective product.
• Email the photo to hi@evirose.com with the photo of the complaint attached. Be sure to include your order number and a brief description of the issue.
• Our customer service team will review your message promptly and work with you to find a solution as quickly as possible.

We are committed to ensuring your satisfaction and resolving any issues with your order. Do not hesitate to contact us if you encounter any problems.

We offer a 14-day return period, during which customers can return their package without giving any reason. This 14-day period starts from the moment the package is received. Please note that the return must be sent back to us within these 14 days. If this is not possible, we offer the option to exchange the product for a replacement or store credit. Please ask our customer service team about the available options.

We do our best to process returns as quickly as possible. After receiving your return in our warehouse, we process it within 10 business days. You can track when the package arrives via the tracking information for your return. The 10-business-day processing period starts from that moment. Once the refund has been issued, you will receive a notification. Keep in mind that it may take up to 3 days for the refund to appear in your bank account.

We are happy to hear that you are interested in working at Evi Rose Amsterdam. Feel free to send an email with your motivation and CV to hi@evirose.com.

We are happy to hear that you are interested in interning at Evi Rose Amsterdam. Please send an email to hi@evirose.com with an explanation of the type of internship you are seeking.

For press inquiries, please contact us at hi@evirose.com.

If you have any questions, don’t hesitate to contact us. We are happy to help. Our experts are available 7 days a week to answer all your inquiries. Contact us at hi@evirose.com or click here.

We strive to respond to every inquiry within 48 hours.