Return Policy

Would you like to exchange or return your purchase? We are happy to help! You can exchange or return items up to 14 days after the delivery date.

To exchange or return an item, you can do so here.

• Is returning free?

Return shipping is at your own cost, depending on the courier and the country from which you are sending back your package.

• What are the return conditions?

Our return policy guarantees that you can return your order within 14 days of receiving it, without providing any reason.

Items must be returned to us in an unworn and unwashed condition, suitable for resale, with the tags still attached.

Shipping costs for orders outside the Netherlands are non-refundable.

• How long does it take to exchange a product?

If you indicate that you wish to exchange a product when you register your return, we will immediately start processing it. This way, we can ensure that your exchange is completed within a few days.

• What can I do if my exchange product is no longer available?

Ask the customer service team about the available options. We will provide you with an update on when we expect to deliver the product. If your return has already been made and the product is sold out, we will contact you and work with you to find a solution.

• Where can I find my order number to register my return?

Your order number can be found in the confirmation email you received after placing your order. This is a five-digit code. If you did not receive this email correctly, our customer service team will be happy to assist you.

• What should I do if a product is defective or damaged?

Unfortunately, sometimes a product may be damaged during shipping or production. We are, of course, happy to resolve this for you. Send a message to hi@evirose.com with a photo of the issue. Our customer service team will work with you as soon as possible to find a solution.

• What should I do if I want to return my order after the return period has ended?

Make sure to submit your return within the 14-day period before the return period expires. In the unlikely event that this is not possible, we offer you the option to exchange the product for a replacement or a voucher. Please ask our customer service team for the available options.

• How long does a refund take?

We do our best to process returns as quickly as possible. After receiving your return in our warehouse, we process it within 10 business days. On your track and trace, which you receive with your return, you can see when the package has arrived at our warehouse. From that point, the 10-business-day period begins. Once the refund has been issued, you will receive a notification. Please note that it may take up to 3 days for the refund to appear in your bank account.