We hope you’re thrilled with your purchase. However, if you’re not completely satisfied for any reason, you can easily return or exchange it within 14 days of delivery by clicking here.

Return Period

You have 14 days from the date you receive your order to return items without any need for explanation. Make sure the return shipment reaches us within this 14-day period.

Return Conditions

• All items should be returned in their original, unworn, and unwashed condition with tags still attached.
• Shipping costs are non-refundable.

Important Notes:

• Sale Items: For sale items, we do not offer refunds. They can only be exchanged for another item from our collection or redeemed for store credit.
• 1+1 Deals: Both items must be returned together for a refund or credit. However, they can be exchanged for a different size or color. If you only wish to exchange one item, just send back the item you’d like to exchange.

Return Costs

Return shipping costs are covered by you, and these may vary depending on your location and courier choice.

Return Processing Time

If you select an exchange, we’ll start processing it as soon as your return is registered to ensure a quick turnaround. Once your return reaches our warehouse, it will be processed within 10 business days, after which you’ll receive a confirmation email. Refunds may take up to 3 additional business days to appear in your account.

Returns FAQ

What if my exchange item is unavailable?
Contact our customer service team, and we’ll inform you of any availability updates or work with you to find a solution.

Where can I find my order number for the return?
Your order number is a five-digit code in the confirmation email from your order. If you need help finding it, our customer support is here to assist.

What if my product arrives damaged?
We’re here to help! If you receive a damaged or faulty item, please send a photo and details to service@olivamae.com, and we’ll resolve it for you as soon as possible.

Can I return items after the 14-day period?
Please aim to send your return within the 14 days. If that’s not possible, reach out to our support team for options, such as an exchange or store credit.

Thank you for choosing Oliva Maé!